A withdrawal ready to clear

Casino Unlimited: Your first payout waits on account verification

Every licensed operator runs this identity and money-laundering check, and Casino Unlimited clears most cases in 47 hours.

Start verification

MGA licensedLicensed by the Malta Gaming Authority since 2018 (MGA/B2C/073/2018)

Straight answers first

Read the check before you upload

Use this when a payout is held and you want the essentials in one glance.

Who checks

Casino Unlimited Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/073/2018

Usual turnaround

47 hours

Required by

At the latest before the first withdrawal

Questions go to

[email protected]

Age checked

18+

Your first upload

Get through on the first upload

Most rejected files are simple glare and cropped corners, and this walk-through removes both.

Open your account area

Open your account area and look for the section on identity documents, then check which files the message asks you for. Only one account per person is allowed, so upload against your own details.

Full corners, no flash

Photograph your photo ID on a flat, well-lit surface, with all four corners inside the frame and no reflection across the face. Send the whole card, not a cropped scan.

Card numbers partly hidden

For a card image, cover the middle eight digits and keep the first six and last four visible. A bill or statement for your address should be recent and show your name clearly.

A wait of about two days

Send the files to [email protected] if the upload stalls, and keep an eye on your registered inbox for a request. A reply usually lands inside 47 hours.

Four files

Which copies does Casino Unlimited need?

Check these three papers against the list before you photograph anything.

Photo ID

ConfirmsThat you are who you say

Copy showsAll four corners, face unglared, unedited

Proof of address

ConfirmsWhere you actually live

Copy showsYour name, your address, a recent date

Payment card image

ConfirmsThe card is yours to use

Copy showsFirst six and last four digits visible

Fewer delays once you know

Verified before you play, checked before you cash out

This block settles why the check arrives at a set point and what you send at each one

Routine sums, then a closer look

A payment far above your usual pattern flags itself for a second look under the licence, so we ask for photo ID and a card image to match the money to a person.

When you want more room

Raising a limit tells us the amounts will grow, so the licence expects a fresh proof of address and photo ID before the new figure takes effect.

Show your date of birth

Anyone signing up must be 18 or older, so photo ID showing your date of birth goes in before the account is fully open to you.

Send your papers first

Under the licence, no payout leaves before the check is done; a photo ID, a proof of address and a card image clear the way for the first one.

Routine, not an accusation: the source of funds check

Holding licence MGA/B2C/073/2018 from the Malta Gaming Authority means Casino Unlimited Ltd. has to know where player money comes from, which is why the request lands in your inbox. Treat it as paperwork the licence demands, never as a suggestion that you have done anything wrong.

Depending on your case, a few of these documents are enough to explain the funds.

Recent bank statements
Payslips or an employment letter
A recent tax notice
Proof of a property sale
Statements from a savings account

Three reasons a document bounces back

Sharp enough to read. Movement blur ruins the numbers and the printed name, leaving our team with nothing they can read against your account details. Rest the phone on a table and hold still Take it again in daylight, without flash

Is a screenshot acceptable? A trimmed corner or a touched-up file cannot be trusted as a whole document, so it is refused even when the details look right. Send the full page, all four corners Upload the original file, not a screenshot

Address paper that has aged out. An address paper stops counting once it has aged past what the licence accepts, so an old bill tells us nothing about where you live now. Order a fresh copy from your provider Use a bill dated within current months

At the payout stage

Straight answers to the check

Most players worry a mismatch or a delay means the payout is lost for good.

My surname changed after I opened the account, is that a problem?+

No, so long as the newer document proves the link. Send the new photo ID together with a marriage certificate, decree absolute or a deed poll, and the reviewer sees the same person under both names. Mention the change in a short note to [email protected] so it reaches the right queue.

How long does account verification take here?+

Casino Unlimited works to about 47 hours from the moment a complete set lands in the queue. Clear photos with every corner visible usually clear in one pass, and a reshoot adds time rather than restarting the clock. Keep an eye on the e-mail address on your account, since a request for a better copy is answered there.

Can I withdraw before the check is finished?+

No, the licence means identity must be confirmed at the latest before the first payout leaves the account. The casino can also ask earlier, at registration or on the first deposit, so a message can arrive before you have tried to withdraw anything. Nothing is lost while a check is open; the payout simply waits behind it.

Why is the casino asking where my funds came from?+

Because the Malta Gaming Authority requires every licensed operator to run that check, and Casino Unlimited holds MGA/B2C/073/2018. It is a routine anti-money-laundering step applied across the whole player base, not a suggestion that you have done anything wrong. A payslip, bank statement or sale document showing where the money sat is normally all it takes.

Are my uploaded documents safe with you?+

Yes. Files travel over 128-bit SSL and are seen only by the team handling your verification, then kept under the licence conditions rather than passed around. Our audits by QUINEL and SIQ check how that data is handled. For anything about access or removal, [email protected] is the address to use.