Help that reaches a person

Casino Unlimited contact and player support

Reach Casino Unlimited support on live chat, e-mail or phone, 24 hours a day, 7 days a week.

Contact support Safe, licensed, yours to enjoy

Paid out today

330,958 A$

8,416 Playing now

MGA licensedLicensed by the Malta Gaming Authority since 2018 (MGA/B2C/073/2018)

10-minute withdrawalsAverage payout time of 10 minutes, up to A$27,000 per transaction

Bank-grade security128-bit SSL encryption protects every transaction and login

Three routes

You want an answer from a person

Every channel below connects you to a person, never a script, in the calm order this site runs on.

Who is answering me right now?

Live chat suits a stuck deposit or a locked login and usually answers in about 3 minutes, around the clock.

Start chat

Can you put that in writing?

Write to [email protected] for documents, bonus terms or a report; replies land within about 8 hours.

Write us

Phone line for Australian players

Call +61 2 7687 6416, our Australian number, when a screen will not load; typical wait is about 5 minutes, AEST.

Call now

Built for Australia

Check the details that apply where you play

This block settles the number, the clock and the watchdog that cover you in Australia.

How to reach us

Australian phone+61 2 7687 6416

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

Regulator and licenceMalta Gaming Authority, MGA/B2C/073/2018

Help near you

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

What should I have ready before I contact support?

Collecting these five things first saves the back-and-forth that slows a fix down.

Registered e-mail address on your account
Account number or login e-mail
Screenshot of the error or balance
Payment method used, last four digits only
Any reference number from a previous reply

Casino Unlimited desks

Which address should I use?

By the end you will know which desk owns your question and where your message goes.

Account desks

General support and account help[email protected]

Document verification, KYC checks[email protected]

Money desks

Deposits, withdrawals, payouts[email protected]

Other desks

Complaints and disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Know when we answer

Clear hours, so you stop refreshing

Every hour on this page runs on Australian Eastern Standard Time, matching the way our desks are staffed.

Live chat

Chat open24 hours a day, 7 days a week

Chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone line

Phone number+61 2 7687 6416

Phone wait5 minutes

When gambling stops being a game

Independent services listed here support people whose gambling has become a worry. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all stand apart from Casino Unlimited and answer in their own way, at their own hours.

Gambling Help Online. Free counselling and online guidance for anyone affected by gambling, for players and their families alike.

Lifeline Australia. Crisis support by phone for people in distress, available at any hour when things feel overwhelming.

National Self-Exclusion Register. A single place to block yourself from gambling sites and venues across Australia for a chosen period.

Knowing who you deal with

Read the company details before you play

Having read this list, you will know which company holds the licence behind your account.

Company

Legal nameCasino Unlimited Ltd.

Company numberC-54391 (Malta)

Registered addressLevel 4, Portomaso, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/073/2018

Written contact

E-mail address[email protected]

Casino Unlimited complaint route

Follow these steps in order

After reading this, you will know where a complaint goes and how far the chain reaches.

Casino Unlimited support desk first

Write to the support desk with the dates, the amounts and any reference already given to you. A written record is what every later step builds on.

Casino Unlimited reply in writing

Support replies with a decision or a request for more detail. Answer what is asked and keep the reply, because a manager will read the same thread.

Request a manager review

Ask your handler to pass the case to a manager if the reply leaves the matter open. The review looks at the same facts and confirms whether the earlier decision stands.

Escalation to the regulator

Should the internal route end without agreement, put the case to the Malta Gaming Authority, which licenses this casino. Its own dispute process then takes over.

Casino Unlimited support answers

Clarity before you contact us

A quick answer often saves the wait for a reply from the team.

trustCan I close my Casino Unlimited account for good?+

Yes. You can ask the team to close your account at any time, and it stays closed until you request otherwise. Any balance is returned to you through your usual payment method.

trustCan I ask for a copy or deletion of my data?+

Yes. Send your request to the privacy address for a copy of your personal data or its deletion. The team confirms identity before acting, and deletion follows the rules the licence requires them to keep.

trustHow long does account verification take?+

Verification usually takes around forty-seven hours once documents arrive. Photo ID, proof of address and a payment card image speed the check along, so send all three together where you can.

trustWhat if the answer I get is not satisfying?+

If a reply does not resolve your concern, escalate it to the complaints address with the earlier exchange attached. Should that still leave you unsatisfied, you may take the matter to the Malta Gaming Authority.

trustWhy does support answer in only some languages?+

Support answers in English, German, Finnish and Norwegian, so you can write in whichever feels comfortable. Requests outside those four are handled in English as the shared language.